Legal
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Stance Health (“Company”, “we”, “our”) is committed to protecting the privacy and security of your personal and health-related information. This Privacy Policy outlines how we collect, use, process, and safeguard your data when you access our services, website, or platform.
Our Privacy Commitments
We are committed to ensuring that:
- Personal information is collected for specific, clear, and legitimate purposes.
- Data is used only for purposes relevant to the services we provide, including clinical care, performance improvement, and related operations.
- We maintain appropriate safeguards to protect personal and health data from unauthorized access, disclosure, or misuse.
- Data is retained only for as long as necessary for service delivery, legal compliance, and operational requirements.
- We maintain transparency regarding how data is collected, used, and shared.
Categories of Information Collected
We may collect the following categories of information:
Personal Information
Name, age, gender, phone number, email address, and basic identification details.
Health & Clinical Information
Information relating to injuries, symptoms, movement patterns, strength levels, assessments, treatment notes, and progress tracking.
Usage & Device Information
Device type, IP address, app or website usage patterns, and interaction data.
Communication & Engagement Data
Interactions through calls, WhatsApp, forms, or other communication channels, including responses to campaigns or outreach.
Purpose of Collection and Use
The information collected is used for the following purposes:
- To assess, plan, and deliver physiotherapy and performance-related services.
- To monitor progress and improve outcomes across sessions.
- To communicate with users regarding appointments, services, and relevant updates.
- To improve our services, systems, and user experience.
- To conduct internal analysis and generate insights, including through aggregated or de-identified data.
De-identification and Research Use
- Certain data may be processed in a de-identified or anonymized form for the purpose of improving clinical outcomes, service quality, and internal research.
- Such data does not identify individual users and is used only in aggregated formats.
Use of Technology Platforms and Data Processing
- We may use third-party tools, software platforms, and technology solutions to support assessment, measurement, data processing, and service delivery.
- Information may be processed, stored, or transmitted through such systems as part of normal operations.
- These tools function solely as infrastructure or support systems, and all clinical interpretation, decision-making, and medical responsibility remain exclusively with Stance Health.
- No independent diagnosis or treatment decisions are made by any third-party systems.
Consent and Acceptance
- By accessing our services, booking an appointment, or engaging with our platform, you acknowledge and agree to the collection and use of information as described in this Privacy Policy.
- Where required, additional consent may be obtained for specific use cases.
- Continued use of our services shall be deemed as acceptance of this Privacy Policy and its terms.
User Rights and Data Requests
- Users may request access to their personal data.
- Users may request correction of inaccurate or incomplete data.
- Users may request deletion or anonymization of their data, subject to applicable legal and operational requirements.
- Requests may be submitted through the contact details provided below and will be addressed within a reasonable timeframe.
Data Retention
Personal and clinical data is retained only for as long as necessary for:
Data that is no longer required may be anonymized or securely deleted.
Advertising and Communication
- We may use platforms such as Meta (Facebook/Instagram) and Google for communication, outreach, and service awareness.
- Limited, non-sensitive data may be used to understand engagement and improve communication effectiveness.
- We do not share identifiable health or clinical information with advertising platforms.
- Users may opt out of promotional communication at any time.
Data Security
- We implement reasonable administrative, technical, and physical safeguards to protect data.
- Access to data is restricted to authorized personnel based on role and necessity.
Children's Privacy
Our services are not intended for individuals under the age of 18 without appropriate supervision or consent from a parent or guardian.
Grievance Officer
If you have any complaints, concerns, or requests regarding this Privacy Policy or your data, you may contact:
Updates to this Policy
- This Privacy Policy may be updated from time to time to reflect changes in our practices, services, or legal requirements.
- Continued use of our services after such updates constitutes acceptance of the revised policy.